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Returns Policy

We are happy to accept returns for unwanted products (Right to Cancel), provided the items are unopened and unused and the packaging is undamaged – you may cancel your order, by either email or post, within 14 days from delivery date (please see exclusions below). We must receive your returned order within 14 days of order cancellation along with any gift with purchase if applicable. Proof of purchase will be required.

If you have a query or wish to cancel an order within 14 days from delivery date then please contact us on Proof of Purchase such as a receipt, dispatch note, or other proof of purchase will be required before we can provide any refund or exchange of goods . Should you wish to cancel your order please view our sample cancellation form. To review our Privacy Policy in full click here.

Under distance selling law you will have to bear the direct cost of returning any goods to us (Right to Cancel).  Once your returned goods have been inspected and found to be unused/unopened and undamaged a full refund (less any discounts if you used a promotional code), including the original standard delivery charge you paid, if applicable, will be issued. If you are returning part of an order, we will not be able to refund the original standard delivery charge. 

Ensure that you are happy with your goods before opening or using them. Items that are returned in an unsaleable condition e.g. packaging damaged, opened or used will not be refunded or exchanged.

Goods for return should always be well packaged to prevent any damage during transit, we recommend that you send any returns using a tracked service. Any items damaged during return due to insufficient packaging may only receive a part refund at discretion.

In the unlikely event that your goods are faulty you can return them with proof of purchase for exchange or refund. You should contact us within 48 hours of receipt of delivery (by telephone, email or post) to report the issue. We will cover standard return delivery costs.

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery (proof of purchase required) you should contact us within 48 hours of receipt of delivery to report the issue (by telephone, email or post). We will cover standard return delivery costs.

You must return the damaged or incorrectly supplied products to us as soon as possible. If you have received the incorrect products or a damaged product, we will offer you a refund. This refund will be made only to the credit/debit card used in the original transaction and we reserve the right to withhold amounts for products which are damaged during return.

If you are returning an order under the Consumer Rights Directive (CRD) you are entitled to a refund of the standard cost of delivery. If you are returning part of an order under the CRD, we will not refund the standard delivery charge, under distance selling law you will have to bear the direct cost of returning any goods to us.


The following items cannot be returned, refunded or exchanged within the terms of our refund policy:

  • Products sealed for health or hygiene issues (medical or personal care products such as hair accessories) where the customer has opened or broken the seal on the goods after delivery
  • Medicines
  • Rochford’s Pharmacy Gift Vouchers
  • Personal Breastfeeding Products (use product size guide to ensure you select the correct size before purchase)

This does not affect your statutory rights in respect of faulty, incorrect, or damaged goods.

We reserve the right to add other items to this list from time to time.


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